NORD Drivesystems (nord.com) is one of the world’s leading manufacturers of drive technology for mechanical and electronic solutions. Its range of products includes constant speed reducers, gearmotors, industrial gear units, motor starters and AC Vector drives for decentralized control.
If you want to get David McNamer energized, start talking about customer service. The manufacturing manager for G.C. Evans, a manufacturer of cooling, heating and pasteurizing equipment, notes that although customer service was a key part of the company’s business model, it had experienced challenges as its relationships with major bottlers had deteriorated, largely due to inattentive customer service.
